Terms & Conditions

Nothing in these terms and conditions affects your statutory rights as a consumer.

ORDERING

At Claire Tyler Couture Ltd we try to make ordering as easy as possible, if at any time you have a question about yarns, ordering or payments or if you would like to place your order over the phone just give us a call on 01243 555312 we are always happy to help.

To place online orders just add items to your cart then choose checkout to move to our one step checkout. (There is no minimum order to purchase from our store)

Most items are in stock – if there are any stock issues we will let you know as soon as possible.

Goods and services are invoiced at the price prevailing at time of order.

Claire Tyler Couture Lted reserves the right to modify the prices from time to time.

We accept all major credit cards, debit cards, PayPal.

We will send you a confirmation email when your order is received and also when it has been dispatched.

Claire Tyler Couture Ltd does not accept liability for shortages or damage to deliveries unless the Customer notifies Claire Tyler Couture Ltd of the shortage or damage in writing within 7 days of receipt of the delivery.

Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.

Title in the goods does not pass to the Customer until payment is received in full by Claire Tyler Couture Ltd.

To Book a Workshop just add to the basket in the same way - please feel free to contact me if you need any more information.

SHIPPING FOR UK

We use Royal Mail first class post for items under 1kg. Orders over 1kg are sent by courier so may take a little longer.

Please allow 2-5 days for smaller items and 5-7 days for larger.

SHIPPING OUTSIDE UK

As for UK shipping we will dispatch as soon as possible after receiving the order. We use airmail where possible but for heavier items we will use a courier which may take a little longer. If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.

POSTAGE

*FREE POSTAGE ON ORDERS OVER £35 (UK ONLY)

WEIGHT	UK	EUROPE	ZONE 1	ZONE 2
0-250G	2.99	3.99	4.95	5.95
251-500G	2.99	4.95	7.95	8.25
501-995G	2.99	5.95	10.95	11.75
996-1250G	5.99	7.95	13.25	13.95
1251-1500G	5.99	9.75	16.95	17.25
1501-2KG	5.99	12.95	23.95	25.95
2-5KG	6.50
5-10KG	7.99
10-15KG	10.99

RETURNS

We endeavour to be as accurate as possible. However we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us itself is not as described your sole remedy is to return it in an unused condition.

If you are unhappy with the items ordered we are happy to accept returns within 7 days of receipt. As long as they are in saleable condition you will receive a full refund in line with The Consumer Protection (Distance Selling) Regulations 2000. As the buyer you will be responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot be responsible for if your returned items go missing

Goods should be returned to:

Claire Tyler Couture Ltd

The Midhurst Sewing Room

First Floor, The Area Office

North Street

Midhurst

West Sussex GU29 9DJ

WORKSHOPS

If for any reason you cannot make your workshop, you may obtain a full refund or a transfer to a different date of your choice, subject to availability. You may also transfer the booking to a different name. Should you wish to cancel your workshop, you must notify us in no less than 14 days before the workshop date to obtain a full refund or workshop/name transfer.

Any cancellations made within less than 14 days of the workshop date will not be refundable or transferrable.

We suggest that you consider course cancellaion insurance to protect you in case of illness, injury or other unforeseen circumstances

In exceptional circumstances we may have to cancel a Workshop. If that happens we will give you as much notice as possible and will try to accommodate you on a different date, or refund your fee paid, whichever you prefer. We do not accept liability for travel or other costs.

SEWING RETREATS

If for any reason you cannot make the Sewing Retreat, you may obtain a refund or a transfer less the deposit to a different date within 8 months of the original booking, subject to availability. You may also transfer the booking to a different name. Should you wish to cancel your booking, you must notify us in no less than 28 days before the Sewing Retreat date to obtain a refund less the deposit or workshop/name transfer.

Deposits paid are non-refundable and not transferrable.

Any transferred bookings will be charged at the price of the new date selected.

Any cancellations made within less than 28 days of the Sewing Retreat date will not be refundable or transferrable.

We suggest that you consider course cancellation insurance to protect you in case of illness, injury or other unforeseen circumstances

In exceptional circumstances we may have to cancel a Sewing Retreat. If that happens we will give you as much notice as possible and will try to accommodate you on a different date, or refund your fee paid, whichever you prefer. We do not accept liability for travel or other costs.

NEW YORK SEWING TOUR & CRUISE

We recommend that you take out insurance as soon as you make the booking with us. Make sure your holiday insurance includes Cruises.

There is a 48hr cancellation period from the time of booking, in which you will receive a full refund. After this if you cancel 9 months before the start of the trip you will receive a 50% refund of monies paid. After 9 months no refund can be given.

Please Note that our cancellation terms differ to Cunard, so please check with Cunard before making your booking.

We as a company assume no liability for injury, damage, loss, accident, delay, or irregularity which may be occasioned, either by reason of defect in any vehicle, or through the
acts of default of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour. We can accept no responsibility for losses or additional expenses due to delay or changes in services, sickness, weather, strikes, war, terrorist action, quarantine or other causes. All such losses or expenses will have to be borne by the participant as tour rates provide for arrangements only for the times stated.

The right is reserved to substitute a hotel of similar quality.

The right is reserved to make minor changes in the itinerary, and the right is reserved to cancel the tour prior to departure, in which case a full refund will constitute full settlement to
the passenger.

No refund or transfer will be made for any unused portion of the tour.

PRIVACY POLICY

At Claire Tyler Couture Ltd we take your privacy and security very seriously. They are as important to us as they are to you and we wish to assure you that whether we gain information from you online or through personal dealings, we operate in full accordance with the data protection act. We have also set out the following policy to protect your rights and create an environment where you can feel completely safe and protected.

- We will respect the privacy of everyone who contacts us or visits our online store or who replies to any of our promotions. Our customer details are stored on an electronic database and are only used for our own business.

- We will never reveal any personal information to a third party without your permission.

- We will take all precautions to protect your information from misuse or loss.

- We will never sell you information to a third party.

- We do not store any customer bank or credit card details

COOKIES

We only use cookies to store information for you not about you. If you add an item to your cart it is stored for your use later and does not provide us with any personal information.

CONDITIONS OF WEBSITE USAGE

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Claire Tyler Couture Ltds’ relationship with you in relation to this website.

The term “Claire Tyler Couture Ltd” or “us” or “we” refers to the owner of the website whose registered office is [address]. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Claire Tyler Couture Ltds' prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

HEALTH AND SAFETY

In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, Claire’s Yarns confirms that the goods it supplies as a distributor do not present a hazard to health and safety.

(a) when properly used for the purpose for which they are designed; and

(b) if the Customer takes reasonable and normal precautions in their use.

CONTACT

You can contact us

by email claire@claire-tyler.com

by telephone 01730 923 040

by post